Hospitality: 100% guest satisfaction

December 19, 2008

I started off in the Hotel Business right out of college.  I wouldn’t say I was naive to the ways of the world but I never saw this one coming.

My first job was in a quaint town in South Carolina or as the locals like to call it South Cackolacki.  Let’s just refer to this establishment as the Hotel that put the HO in Hotel.  It was located right off a major thoroughfare and on any given night was 90-100% occupied with random weary travelers.

One night, I received a call from an irate guest that housekeeping had not cleaned his room.  I thought it was rather odd since he was checked into a clean room according to my records.  I apologized to the gentleman and asked if I could upgrade him to another room.

He became rather belligerent and said he was already unpacked and couldn’t understand why I wouldn’t come clean his room.  I explained to him that I was not allowed to leave the desk.

He asked me to bend the rules and bring him fresh linens and towels since it was already so late and he was ready to go to bed.  In my stupidity, I agreed.

I knocked on the door only to be greeted by “Naked Man”.  What did he think he was getting???  Coffee, tea or me whoopee!!!

I screamed and dropped the towels and slammed the door.  They say if you’ve seen one you’ve seen them all, but I am still scarred for life.  That night, the front desk log book read…

10:30pm received call from room 105 requesting fresh linens

10:35pm delivered linen to room 105

10:36pm slammed door on gentleman’s “special purpose”

*guest may request to be reimbursed for the 100% guest satisfaction guarantee…no happy ending

 

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